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Liechtenstein Help Center

Frequently Asked Questions

Everything you need to know about Hanioo’s on-demand interpretation platform, Swiss/EU data privacy, linguist vetting, and corporate billing.

1. Booking & Platform Operation

For Video Remote Interpreting (VRI) and Over-the-Phone (OPI) sessions in major European and international languages (German, English, French, Italian, Spanish, Chinese, Arabic), the average match and connection time is under 3 minutes. For on-site in-person appointments in Liechtenstein or Switzerland, we recommend booking 12 to 24 hours in advance.
No. Hanioo runs 100% in modern web browsers (Chrome, Safari, Firefox, Edge) on desktop, tablet, and mobile. We also offer dedicated Hanioo iOS and Android apps for enterprise clients requiring frequent on-the-go access.
Yes. When making your reservation, simply paste your external meeting link. The assigned interpreter will join punctually as an invited participant.

2. Qualifications & Data Privacy

Every linguist undergoes comprehensive identity verification (KYC), qualification screening (holding Master's degrees in translation/interpreting or ISO 17100 accreditation), and domain terminology testing. For judicial proceedings, we supply sworn court-certified interpreters recognized by official ministries.
Yes, unconditionally. All sessions are encrypted via TLS/AES-256 standards. Our linguists sign enforceable non-disclosure agreements (NDAs) adhering to Swiss and European banking secrecy and GDPR guidelines. We never record audio or video streams without explicit prior written authorization.

3. Pricing & Billing

We offer compliant invoicing in Swiss Francs (CHF) and Euros (EUR). For corporate accounts, we provide unified monthly statements with 14- or 30-day payment terms.
Telephone interpreting is billed per minute of actual talk time. Video remote interpreting is billed in hourly blocks or via discounted enterprise subscription tiers.

4. For Interpreters & Linguists

Apply through our contact portal or email your CV and accreditations to info@hanioo.com. Our linguistic evaluation committee will review your profile and schedule an introductory assessment.
All verified interpreters receive guaranteed weekly payouts every Friday directly into their bank account in CHF or EUR.

Still have questions?

Our support desk in Vaduz is ready to assist you by phone or email.

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