Terms of Service — Hanioo Liechtenstein | Professional Interpretation Platform

1. General Provisions & Scope

These General Terms and Conditions govern the contractual relationship between Hanioo AG, Städtle 38, 9490 Vaduz, Principality of Liechtenstein (hereinafter "Hanioo", "we", or "us"), and its clients (corporate entities, healthcare providers, legal institutions, and private individuals) ordering language interpretation, remote translation, and linguistic consulting services via https://hanioo.li/ or direct corporate arrangements.

2. Definitions

Client: Any natural person or legal entity commissioning Hanioo to provide language interpretation or translation services.
Interpreter: A certified, credentialed linguistic specialist, sworn court interpreter, or conference interpreter deployed by Hanioo.
Interpretation Session: A scheduled or on-demand linguistic assignment delivered via Video Remote Interpretation (VRI), Over-the-Phone Interpretation (OPI), or On-Site deployment.

3. Booking and Contract Conclusion

Orders may be placed via the online booking portal on hanioo.li, by submitting a quotation request, or through authorized electronic communications. A legally binding service agreement is concluded when Hanioo issues an electronic booking confirmation accompanied by interpreter assignment details and session credentials.

4. Pricing, Currency, and Payment Terms

All standard quotations are stated in Swiss Francs (CHF) or Euros (EUR), net of statutory value-added tax (VAT) where applicable. Enterprise and institutional clients may receive net-30 day invoices upon credit evaluation. For per-minute remote interpretation (OPI/VRI), billing is calculated strictly from digital connection timestamps recorded by Hanioo’s encrypted telecommunications gateway.

5. Rescheduling and Cancellation Policy

The client may cancel or reschedule a scheduled remote interpretation session without penalty up to 4 hours prior to the designated start time. For on-site and conference interpreter assignments, cancellations must be communicated at least 24 hours in advance. Later cancellations incur a standby fee of up to 50% of the scheduled session fee to reimburse interpreter reservation commitments.

6. Confidentiality and Professional Standards

Hanioo guarantees strict compliance with professional interpretation ethics and statutory secrecy requirements. All interpreters are bound by comprehensive bilateral Non-Disclosure Agreements (NDAs). Neither audio nor video streams are captured, analyzed, or retained on servers without mutual written consent.

7. Warranty, Quality Claims, and Dispute Resolution

Hanioo maintains stringent quality controls in accordance with ISO 18841 standards. Any notice of defect or quality concern must be submitted in writing to info@hanioo.com within 7 business days following the session. Hanioo will review session telemetry and linguistic audit reports within 14 business days.

8. Applicable Law and Jurisdiction

These Terms of Service and any contractual agreements entered into with Hanioo AG are governed exclusively by the substantive laws of the Principality of Liechtenstein, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes arising out of or in connection with these terms is the competent court of Vaduz, Liechtenstein.